Login

10-11-2001, 08:11 PM

Hello I am new here. I have purchased tackle here before and now see that your tackle is linking to bass pro shops. I have never had any success in the past with those folks. Tackle has been shipped late or not on time, out of stock, and billing issues. What has happened? Are you going out of business? Why the change?

10-15-2001, 01:41 PM

Is there nobody around here to answer my question(s).

***theangler*** · 10-16-2001, 02:48 AM

Hello sashimi69, Sorry for the delay in our response and thank you for your honest appraisal and taking the time to put your question to us, so that we could have an opportunity to reply. First let me start by saying our company is stronger then its every been. The decision to partner with an experienced Brick and Mortar company was because our site had been operating under what is called a "drop ship model" which basically means we took the orders which were then electronically sent to a distributor or manufacturer who would then ship it directly to the customer. This model worked well for our company for over a year but as our sales volume continued to grow it became very labor intensive to keep up with the customer service in a model like this. Ultimately continuing to grow at such a fast pace under the "drop ship model" our very high standards of customer service were starting to suffer. In an effort to maintain and even improve our customer service we started considering partners who inventoried product and in fact could provide outstanding customer service with large inventory of products as well as flexibility to continue to grow and expand on services offered on line. I must say I am very surprised by your previous experiences with the folks at Bass Pro (was it maybe when they first launched?) because we actually presented the idea of a similar relationship to 6 other companies as well and received an interest and response from 6 of the 7 companies we talked with. It was after long consideration and research that we chose to work with Bass Pro. We have big plans for our new store and are very confident in Bass Pro's ability to handle the orders placed efficiently, effectively and with one of the highest fulfillment rates in this industry. We are rolling out some great BigFishTackle.Com Super Store "exclusive" promotions starting on 10/15 and running all the way through December 29th to celebrate the launch of our new store and welcome you to give us a chance. We are as dedicated as ever to all the great Anglers who have made us one of the most highly visited Fishing and Boating web site on-line. Thank you again, we truly value feedback from our customers. Sincerely, Mike Hodgdon VP Marketing BigFishTackle.Com L.L.C. [laugh] How about a good laugh? <A HREF="http://www.bigfishtackle.com/comics.htm " target="_new">http://www.bigfishtackle.com/comics.htm </A> Mike H

10-16-2001, 04:15 PM

Thanks for the come back and information. My interaction with Bass Pro Shops was last year.

***theangler*** · 10-16-2001, 07:49 PM

You're very welcome, and I hope you'll give us a try, If you do ever have any problems I can be reached directly at: Michael Hodgdon VP, marketing Bigfishtackle.com L.L.C. P.O. Box 2287 Los Alamitos, CA 90720 Phone: (714) 799-1510 Ext. 221 Fax: (714) 799-1720 Toll Free: 1-(877) 9TACKLE mgh@bigfishtackle.com http://www.bigfishtackle.com The On-Line Fishing Tackle Super-Store! http://www.fishingads.com [laugh] How about a good laugh? <A HREF="http://www.bigfishtackle.com/comics.htm " target="_new">http://www.bigfishtackle.com/comics.htm </A> Mike H

Login
Username:
Password:	Lost Password?
	Remember me